Refund and Returns Policy

Refund and Return Policy for Southlakent

At Southlakent, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy

• We offer refunds on eligible items within [number of days] days of the original purchase date. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

• To initiate a refund, please contact our customer service team at [contact email] with your order number and details of the item(s) you would like to return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

Return Policy

• We accept returns on eligible items within [number of days] days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• To initiate a return, please contact our customer service team at [contact email] with your order number and details of the item(s) you would like to return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

• If your return is approved, you will be responsible for shipping costs associated with returning the item. Once the returned item is received, we will process your refund or store credit, depending on your preference.

Exchanges

• We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately at [contact email] with photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible, whether it’s through a replacement, refund, or store credit.

Contact Us

• If you have any questions regarding our refund and return policy, please contact us using the information below:

  Email: [email protected]

By making a purchase on our website, you hereby agree to our refund and return policy.